Solutions
The Solutions category has three types of articles. Frequently Asked Questions on each ability or topic are available for common inquires. Basic Troubleshooting steps will help users with technical issues. Tips & Tricks include some best practice information to optimize usage and prevent errors.
Accounting
Add-On Features
Attachments
Clipboard & Check In
Dental Charting
Digital Radiography & Imaging
- ★ Digital Radiography - Measurement Calibration
- ★ DR - Can I get a deleted image back?
- ★ DR - Tips to find missing X-rays
- DR Installation Considerations
- Folder Sharing For Clients on a Virtual Environment Without Using a Bridge
- DR - Acteon PSPIX (Non-MacPractice Feature)
eClaims & ERAs
- ★ eClaims - Why is the Patient Receiving the Insurance Payment and not the Office?
- How Do I Fix a Rejected Claim?
- eClaims - What are CCI/MNC edits?
- ERAs - Why does the name on my ERA not match the name on my eClaim?
- eClaims - How Does a Professional eClaim End Up in the Invalid Bin?
- eClaims - How Does a Dental eClaim End Up In The Invalid Bin?
EHR
EMR, EDR & Kiosk
- ★ EMR/EDR Template Previews By Specialty
- EMR & EDR - How to Lock Patient Forms
- In EDR, the Charting Element isn't displaying!
- What's the difference between EDR, EMR and EHR?
- Code Mapping - EMR/EDR Care Slip Setup
- Code Mapping - Updating EMR/EDR Forms
General Navigation
- ★ What to Check when Encountering Slowness
- Contact MacPractice!
- MacPractice Server and multiple OS Users / Fast User Switching
- My server computer is running really slow on Sierra! (Router/WAMP issue)
- I can print with no issue outside of MacPractice, but I have issues printing in MacPractice!
- Where is my sidebar?
iEHR
Installation, Updates, Login & Backups
- ★ How to download macOS Sierra
- ★ Log In Troubleshooting Guide
- ★ Can I Update To High Sierra or iOS 11?
- ★ On Sierra, it takes a long time to start up my server computer after a restart!
- What happens when my MacPractice license expires?
- Can I use 32-bit Applications with High Sierra?
iPad & iPhone Interfaces
Labs & HL7 Messaging
Ledger & Claims
- New Write Off Preference in MacPractice 10.7
- Medicare Beneficiary Identifiers (MBI)
- Creating Worker's Comp Paper Claims in MacPractice
- Is There a Way to Post Insurance Payments by Credit Card?
- What are Provider Level Adjustments?
- Claim Creation Window - Split Reason
Managers
Medicare and Medicaid EHR Programs
Notes & Paper Forms
Patients
- How do I move patients off of joint accounts?
- How do I put family members on the same account?
- Can I merge patients together?
- How do I add an old diagnosis code to a patient chart?
- Patients - Copying Demographic Information
- Patients - Clearing the Primary or Secondary Tab