Solutions
The Solutions category has three types of articles. Frequently Asked Questions on each ability or topic are available for common inquires. Basic Troubleshooting steps will help users with technical issues. Tips & Tricks include some best practice information to optimize usage and prevent errors.
Accounting
Add-On Features
- Can I have patients pay online?
- TouchMD Integration
- How do I add a new Faxing User?
- Vetting your Practice for Direct Messaging
- Handling Smile Advantage Savings Plans
- How do I access the AutoRemind portal?
Attachments
Clipboard & Check In
Digital Radiography & Imaging
- ★ Digital Radiography - Measurement Calibration
- ★ DR - Can I get a deleted image back?
- ★ DR - Tips to find missing X-rays
- DR Installation Considerations
- Folder Sharing For Clients on a Virtual Environment Without Using a Bridge
- DR & Imaging - Updating macOS
eClaims & ERAs
- ★ eClaims - Why is the Patient Receiving the Insurance Payment and not the Office?
- How Do I Fix a Rejected Claim?
- eClaims - What are CCI/MNC edits?
- ERAs - Why does the name on my ERA not match the name on my eClaim?
- eClaims - How Does a Professional eClaim End Up in the Invalid Bin?
- eClaims - How Does a Dental eClaim End Up In The Invalid Bin?
EMR, EDR & Kiosk
- ★ EMR/EDR Template Previews By Specialty
- EMR & EDR - How to Lock Patient Forms
- In EDR, the Charting Element isn't displaying!
- What's the difference between EDR, EMR and EHR?
- Code Mapping - EMR/EDR Care Slip Setup
- Code Mapping - Updating EMR/EDR Forms
General Navigation
- ★ What to Check when Encountering Slowness
- How can I change the font size in MacPractice?
- Changes to the Drawer in MacPractice Gen 11
- Contact MacPractice!
- MacPractice Server and multiple OS Users / Fast User Switching
- My server computer is running really slow on Sierra! (Router/WAMP issue)
iEHR
Installation, Updates, Login & Backups
- ★ How to download macOS Sierra
- ★ Log In Troubleshooting Guide
- ★ Can I Update To macOS Mojave?
- ★ On Sierra, it takes a long time to start up my server computer after a restart!
- Can I update to macOS Catalina?
- MacPractice won't install on OS Mojave! What's going on?
iPad & iPhone Interfaces
Labs & HL7 Messaging
Ledger & Claims
- How do I find a Missing or Deleted Payment?
- New Write Off Preference in MacPractice 10.7
- Medicare Beneficiary Identifiers (MBI)
- Creating Worker's Comp Paper Claims in MacPractice
- Is There a Way to Post Insurance Payments by Credit Card?
- What are Provider Level Adjustments?
Managers
Medicare and Medicaid EHR Programs
Notes & Paper Forms
Patients
- How do I move patients off of joint accounts?
- How do I put family members on the same account?
- Can I merge patients together?
- How do I add an old diagnosis code to a patient chart?
- Patients - Copying Demographic Information
- Patients - Clearing the Primary or Secondary Tab
Portal
Preferences
References
Reports
Rx & ePrescribe
Schedule
- Schedule - Tying Treatment To Appointments
- Changes to Transparencies in MacPractice Gen 11
- How can I create Birthday Reminder Postcards?
- Repeating Appointments
- How do I rearrange schedule resources?
- FAQ: How do I rearrange scheduling resources in versions 5.0 and below?