Solutions
The Solutions category has three types of articles. Frequently Asked Questions on each ability or topic are available for common inquires. Basic Troubleshooting steps will help users with technical issues. Tips & Tricks include some best practice information to optimize usage and prevent errors.
Accounting
Add-On Features
- 3 Signs your Practice Needs Help With Medical Billing
- Common TSYS Error Messages
- Can I have patients pay online?
- TouchMD Integration
- How do I add a new Faxing User?
- Vetting your Practice for Direct Messaging
Attachments
Clipboard & Check In
Dental Charting
Digital Radiography & Imaging
- ★ Digital Radiography - Measurement Calibration
- ★ DR - Can I get a deleted image back? (Prior to Gen 11)
- ★ DR - Tips to find missing X-rays
- DR Installation Considerations
- Folder Sharing For Clients on a Virtual Environment Without Using a Bridge
- DR & Imaging - Updating macOS
eClaims & ERAs
- ★ eClaims - Why is the Patient Receiving the Insurance Payment and not the Office?
- eClaim Reports Changes in 12.11
- eClaims - Obscure Rejection - THIRD PARTY REPRICING ORGANIZATION (TPO)
- How Do I Fix a Rejected Claim?
- eClaims - What are CCI/MNC edits?
- ERAs - Why does the name on my ERA not match the name on my eClaim?
EMR, EDR & Kiosk
- EMR & EDR - How to Lock Patient Forms
- In EDR, the Charting Element isn't displaying!
- What's the difference between EDR, EMR and EHR?
- Code Mapping - EMR/EDR Care Slip Setup
- Code Mapping - Updating EMR/EDR Forms
- Code Mapping - Updating Care Slip Form Sections
General Navigation
- ★ What to Check when Encountering Slowness
- Changes from Gen 11 to Gen 12
- Patient Selector Changes in Gen 12
- Telemedicine and MacPractice
- How can I change the font size in MacPractice?
- Changes to the Drawer in MacPractice Gen 11 - The Inspector
iEHR
Installation, Updates, Login & Backups
- ★ I'm on MacPractice 12 and I'm on macOS Catalina! How do I start MacPractice?
- ★ Log In Troubleshooting Guide
- ★ It takes a long time to start up my server computer after a restart!
- Can I Update to MacOS Monterey?
- Can I host multiple MacPractice databases on the same server computer?
- Backups Issue on macOS Catalina and Big Sur (12.11 and up)
iPad & iPhone Interfaces
Labs & HL7 Messaging
Ledger & Claims
- How do I find a Missing or Deleted Payment?
- New Write Off Preference in MacPractice 10.7
- Medicare Beneficiary Identifiers (MBI)
- Creating Worker's Comp Paper Claims in MacPractice
- Is There a Way to Post Insurance Payments by Credit Card?
- What are Provider Level Adjustments?
Managers
Medicare and Medicaid EHR Programs
Notes & Paper Forms
Orders
Patients
- Mass Patient Email Export
- How do I move patients off of joint accounts?
- How do I put family members on the same account?
- Can I merge patients together?
- How do I add an old diagnosis code to a patient chart?
- Patients - Copying Demographic Information
Portal
Preferences
References
Reports
Rx & ePrescribe
Schedule
- Schedule - Tying Treatment To Appointments
- Transparencies in MacPractice Gen 11
- How can I create Birthday Reminder Postcards?
- Repeating Appointments
- How do I rearrange schedule resources?
- FAQ: How do I rearrange scheduling resources in versions 5.0 and below?