Solutions
The Solutions category has three types of articles. Frequently Asked Questions on each ability or topic are available for common inquires. Basic Troubleshooting steps will help users with technical issues. Tips & Tricks include some best practice information to optimize usage and prevent errors.
Accounting
Add-On Features
- Common TSYS Error Messages
- Can I have patients pay online?
- TouchMD Integration
- How do I add a new Faxing User?
- Vetting your Practice for Direct Messaging
- Handling Smile Advantage Savings Plans
Attachments
Clipboard & Check In
Dental Charting
Digital Radiography & Imaging
- ★ Digital Radiography - Measurement Calibration
- ★ DR - Can I get a deleted image back? (Prior to Gen 11)
- ★ DR - Tips to find missing X-rays
- DR Installation Considerations
- Folder Sharing For Clients on a Virtual Environment Without Using a Bridge
- DR & Imaging - Updating macOS
eClaims & ERAs
- ★ eClaims - Why is the Patient Receiving the Insurance Payment and not the Office?
- eClaims - Common Rejections - DETAILED DESCRIPTION OF SERVICE
- eClaims - Common Rejections - Referral Format Required
- Notice: Change Healthcare updating security on 10/15/21
- eClaim Reports Changes in 12.11
- eClaims - Obscure Rejection - THIRD PARTY REPRICING ORGANIZATION (TPO)
EHR
EMR, EDR & Kiosk
- EMR & EDR - How to Lock Patient Forms
- What's the difference between EDR, EMR and EHR?
- Code Mapping - EMR/EDR Care Slip Setup
- Code Mapping - Updating EMR/EDR Forms
- Code Mapping - Updating Care Slip Form Sections
- Code Mapping - Mapping in EMR/EDR Ability
General Navigation
- ★ Changes from MacPractice 7.3 to Gen 11
- ★ What to Check when Encountering Slowness
- Patient Selector Changes in Gen 12
- Telemedicine and MacPractice
- How can I change the font size in MacPractice?
- Changes to the Drawer in MacPractice Gen 11 - The Inspector
iEHR
Installation, Updates, Login & Backups
- ★ I'm on MacPractice 12 and I'm on macOS Catalina! How do I start MacPractice?
- ★ Log In Troubleshooting Guide
- ★ It takes a long time to start up my server computer after a restart!
- Why do I need to install Java?
- Why Do I Need to Install Rosetta?
- Can I Update to macOS Sonoma?
iPad & iPhone Interfaces
Labs & HL7 Messaging
Ledger & Claims
- Adding Prior Authorizations to Claims
- How do I find a Missing or Deleted Payment?
- New Write Off Preference in MacPractice 10.7
- Medicare Beneficiary Identifiers (MBI)
- Creating Worker's Comp Paper Claims in MacPractice
- Is There a Way to Post Insurance Payments by Credit Card?
Managers
Medicare and Medicaid EHR Programs
Notes & Paper Forms
Orders
Patients
- Mass Patient Email Export
- How do I move patients off of joint accounts?
- How do I put family members on the same account?
- Can I merge patients together?
- How do I add an old diagnosis code to a patient chart?
- Patients - Copying Demographic Information
Portal
Preferences
References
Reports
Rx & ePrescribe
Schedule
- Schedule - Tying Treatment To Appointments
- Transparencies in MacPractice Gen 11
- How can I create Birthday Reminder Postcards?
- How do I rearrange schedule resources?
- FAQ: How do I rearrange scheduling resources in versions 5.0 and below?
- How to Print Recall or Follow-up Postcards