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Gen 13 Release Notes (Includes Builds 13.0 and above)

Release Notes apply to MacPractice DC, DDS, MD, and 20/20. Some fixes and new features may not apply to your branch of MacPractice.

Before updating, we advise double-checking our Software Requirements page to confirm your computers meet the necessary system specifications.

And as always, if you notice any ongoing issues or feedback with statements and other facets of the software, don't hesitate to reach out!

Build 13.11.5-24

ERA Manager

  • Resolved an issue when double clicking an ERA Payment in the Ledger, when you're taken to the ERA Manager, where all the details aren't pulled correctly in error. 

Miscellaneous

  • Updated Apache to 2.4.53 and OpenSSL to 1.1.1.n.
  • Addressed an issue when Retrieving Archived templates via the File > Retrieve Archived > Unarchive EMR Template option, where MacPractice would unexpectedly quit. 
  • Made some backend updates to improve PCI compliance.

Preferences

  • Made some backend changes to improve backup creation.

References

  • Addressed an issue where inactive providers would not be shown in the Insurance Reference.  

Build 13.11.4-10

ERA Manager

  • Resolved an issue that was causing a delay when loading ERA Reports. 

Labs

  • Addressed an issue with Labs pulling in automatically. 

Miscellaneous

  • Updated SSL certificates to utilize SHA-256 instead of SHA-1.

Build 13.11.3-5

eClaims

  • Addressed an issue when attempting to send two or more CDA claims at once. Added a prompt reminding the user that they can only send one CDA claim at a time.

Build 13.11.2-27

Faxing

  • Made some updates to our Updox integration.

HL7

  • Added an additional field in Preferences > HL7 > Custom to accommodate for RXA-11.4 ids. 

Server

  • Addressed an issue when restarting the MacPractice Server, where upon restart a user would not be able to log in to the Server.

Build 13.11.1-15

Miscellaneous

  • Addressed a rare issue when restarting a server, where a user would not be able to log into that server immediately upon restart. 

Patients

  • Addressed an issue in some situations when navigating to the Patients ability with a patient selected from the Attachments Ability, MacPractice could unexpectedly quit.

Server Management App

  • Addressed an issue where mounting errors could occur where no mounting issue exists. 

TSYS

  • Resolved an issue with decimal rounding in some rare situations.

Build 13.11.0-180

New Feature - MP Engage

  • Added a new Engage Ability for MP Engage. MP Engage is an additional feature on your license that provides a comprehensive communication service! MP Engage gives you fine-tuned control over appointment reminders, recalls, and other communications between you and your patients. More information about MP Engage will be added soon!

Accounting

  • Adjusted the behavior of the search field in the Journal node to search for accounts, not patients. 

Clinical

  • Addressed tabbing issues with the Allergy widget sheets.

eClaims

  • Addressed a timeout issue when submitting eClaims. 

EHR

  • Resolved an issue when assigning an EHR form to a Patient Portal User, where the drop down would not display the name.

EMR/EDR

  • Addressed some sidebar sorting issues that could occur when sorting by procedure date. 

Installer

  • Resolved an issue when restoring a database, where MacPractice could unexpectedly quit when trying to log into the database in rare circumstances. 

Help Menu

  • Resolved an issue where the Billing Service quote creation wasn't honoring migrated ERAs with the new ERA update. 

Ledger

  • Addressed some consistency issues regarding positive adjustments. (No ticket #)
  • Resolved an issue when saving a payment or a charge would take your view to the bottom of the ledger.
  • Addressed a scenario where a negative balance could be incorrectly created when deleting an applied positive adjustment in some cases.

Miscellaneous

  • Added an indicator to all Provider selectors to indicate if a set Provider for a given item has been archived or not. 
  • Corrected an issue when using the Camera Button in the lower left of MacPractice, where the image capture window would not stay focused in error. 
  • Resolved a Camera Button issue where if you rapidly toggle between expand and minimize, the window could close and MacPractice could potentially unexpectedly quit.
  • Adjusted a behavior in search fields when searching for a phone number, if no dashes are included, the phone number should still search correctly. 

Patients

  • Addressed a sizing issue in the Communications Tab of the Patients Ability.

References

  • Resolved an issue with long care slip form names pushing other fields out of the window view in error.

References - Forms

  • Corrected an issue where MacPractice could unexpectedly quit when moving a pull field on a form.
  • Corrected an issue where MacPractice could unexpectedly quit when resizing a form field. 

Reports - Referrals

  • Removed the Charges and Payments columns from the Patient Charges by Referrer report.

Rx

  • Addressed an issue when adding an active med to a patient's record, where if that medication was searched for in the Inspector view via References, the patient's name would not be associated with that medication in error.

Scheduling

  • Adjusted the behavior when printing, where the print settings will now match what Resources you have checked or unchecked initially. 

Scheduling - Transparencies

  • Addressed an issue with overlapping appointments with a transparency block where the "Confirm Appointment" rule wasn't being honored.

Build 13.10.0-122

Dental - Restorative Charting

  • Resolved an issue where MacPractice would spin perpetually when charting certain procedures in some situations. 

Digital Radiography

  • Added an alert when importing more than 20 images, warning the user that this will be slower and recommends importing less than 20 at a time. 

EHR

  • Addressed a database error that could occur when saving an EHR record (No ticket#)

EMR/EDR

  • Resolved an issue with the Charting View pull field on the Form Narrative.
  • Adjusted behavior of Providers associated to Patient Forms, where inactive and archived providers will display in the Provider field, but the field will be disabled. (No Ticket #)

Installer

  • Addressed some issues that could occur when installing or updating MacPractice. 

Labs

  • Corrected an issue when attempting to Go To Attachment from an HL7 message's Attachments Tab.

Ledger

  • Resolved an issue when saving a payment or a charge would take your view to the bottom of the ledger. 

Managers - ERA Manager

  • Addressed an issue where MacPractice could unexpectedly quit after saving an ERA payment in some circumstances. (No ticket #)

Orders

  • Addressed an issue where MacPractice could unexpectedly quit when creating an Order with a patient selected, and then tried to access that Order in the Inspector view by double clicking.

Preferences

  • Resolved an issue with the "Show Patient and Account Alerts" preference not being honored in the EMR/EDR Ability. 

References

  • Resolved an issue where if in Preferences, "Remember Last Ability" is enabled, and you log out and back in while in the References Ability, MacPractice would unexpectedly quit when trying to load both References and Release Notes at the same time. (No ticket #)
  • Users that are tied to EMR/EDR forms can now be archived. 
  • If a user had a particularly large name, their entry in the Time Clock Management "Reports to Manager" drop down would clip into the interface. This has been corrected. 
  • :)Resolved an issue when exporting some Reports, where if you made a list from one report and exported it in the Lists Window, then did the same steps, on the second export attempt you would not be able to include the Report data in error.  

Rx

  • Addressed an issue when renewing a Rx record after printing it in some circumstances. 

Scheduling

  • Addressed some issues with printing a Scheduling Resource on dark mode. 
  • Addressed a display issue the Transparency Type node under the Rules Tab, where the Unit Fee would not display in dollar amounts in error. 

Time Clock

  • Added a folder icon to the Timesheet Reports node in the sidebar of the Time Clock ability to match the other nodes. 

 

Build 13.9.0-121

Dental - Restorative Charting

  • Addressed an issue where if you toggle a tooth to Watch in the Completed Procedures node fo the Dental Tab, then added a Clinical Note to that tooth, MP would unexpectedly quit.

Inventory

  • Addressed an issue with the Inventory Ability audit feature. 
  • Corrected a sidebar issue in the Inventory Ability. 

Ledger

  • Addressed an issue when attempting to print/generate a claim in the Ledger via the Print Menu, where if no default insurance claim form is set, the user would have to set it in Preferences. Now, a prompt will appear allowing the user to select the default claim form.
  • Addressed an issue with closed claims not changing to the appropriate color in error. 

Managers - Database Utilities

  • Addressed an issue when using the Delete Archived Attachments utility with NEA Attachments.
  • Addressed an issue in 'Move Patient To Another Account' utility (No ticket #)

Managers - Statements

  • Addressed an issue in the Statements Manager where you couldn't sort the table by the Print column. 

Orders

  • Addressed an issue where orders assigned to archived users are showing blank. 

Patient Portal

  • Fixed an issue if in Preferences > Forms, the Patient Portal User Info form is set to "None", where if you change a Portal User's password and use the "Print Portal User Info" option, the user wasn't prompted to set the form.

Preferences

  • Added a description to HL7 preferences, and also addressed a sizing issue in HL7 preferences.
  • Adjusted some Preference sections to be more visually consistent on Big Sur. 
  • Addressed some display issues in Ledger Preferences > New Charge Tab. 

Schedule

  • Added the ability to Option-Click a selected scheduled appointment to open the Quicklook view.
  • Addressed an issue when printing On Calls.

Server Management App

  • Addressed an issue after updating MacPractice where the NGINX process would not restart as expected.

References - Users

  • Changed the Professional Title field label to Prefix to better indicate the intent for this field. 
  • Adjusted the behavior of archiving users with open orders. A prompt will now appear alerting the user to the open orders that need to be resolved prior to archiving the user.

Time Clock

  • Addressed some display issues in the Time Clock edit window.

 

Build 13.8.0-227

Clinical

  • Addressed an issue with the Patient Portal not being able to be displayed as expected when in the Clinical Ability. 

Installer

  • Addressed some issues that could occur when installing or updating MacPractice.

Labs

  • Addressed an issue when using the "Go To Attachment" option in the Labs Ability does not work as intended with HL7 embedded pdfs. 

Ledger

  • Addressed a potential display issue in the Charge Window when using a supercode with a non-matching Fee Schedule. 
  • Resolved an issue where the background color of the incident headers was the same as the highlighted row, making it difficult to make out which row was actually selected. 
  • Resolved an issue when retrieving an archived incident. 
  • Corrected an issue when posting insurance payments in the Ledger. 

LiveChat

  • Resolved an issue when using the LiveChat functionality by popping the bubble in MacPractice, where the office information would not auto-populate as expected. 

Managers - Database Utilities

  • Added a "Clear User Locks" database utility, which allows a user with Super Admin privileges to break user locks currently active. 
  • Addressed an issue with the Delete Archived Attachments utility, so NEA image attachments are not deleted via this utility. 
  • Addressed an issue when using the Delete Archived Attachments utility with NEA Attachments.

Managers - ERA Manager

  • Made some backend improvements. You should see some major performance improvements when interacting with the ERA Manager.

Optical

  • Resolved an issue with providers that are marked inactive would not be shown on tied Optical Rx records.
  • Addressed an issue where archived providers were still selectable when creating new records.

Reports - History

  • Addressed an issue where if a Patient Photo is deleted, that act of deletion was not captured in the History Report as expected. 

Schedule

  • Added the ability to Option-Click a selected scheduled appointment to open the Quicklook view.

Sidebar

  • Addressed an issue when adjusting the font in Preferences > Sidebar, where MacPractice could unexpectedly quit in the Reports Ability with certain fonts. 
  • Resolved a display issue where if a patient has a label applied to them, and a label applied to an prescription, in rare circumstances the patient could appear twice in the sidebar visually in error. 

Ticket Submission / Bubble Pop

  • Resolved an issue when popping the bubble and selecting Livechat, where the Livechat window would appear behind the MacPractice window in error. 

TSYS

  • Corrected an issue with processing TSYS refunds over $1000. 

Build 13.7.3-40

Bubble Pop

  • Addressed an issue where the LiveChat window appearing not to initiate. 

EMR

  • Adjusted behavior of Providers associated to Patient Forms, where inactive and archived providers will display in the Provider field, but the field will be disabled.

Labs

  • Addressed an issue when using the "Go To attachment" button won't work properly on pdfs included in an HL7 message.

Ledger

  • Addressed some tabbing issues work when creating or opening an insurance payment or patient payment. 

Managers

  • Addressed some tabbing issues in the Bulk Insurance Manager and ERA Manager. 

Preferences - Server Backups

  • Resolved an issue where if you changed the Max Backups number on a backup scheme, then switched to another Preference category, this change would not save in error. (26305407)

References - Forms

  • Corrected an issue where MacPractice could unexpectedly quit when moving a pull field on a form.
  • Corrected an issue where MacPractice could unexpectedly quit when resizing a form field. 

Build 13.7.2-27

MacOS Big Sur Compatibility

  • MacPractice Builds 13 and up are compatible with MacOS Big Sur on all computers.
  • Adjusted some user elements throughout the software to be more consistent with the MacOS experience.

AutoRemind

  • Added the new AutoRemind API to better interact with the AutoRemind Satellite App.

Installer

  • Addressed some issues that could occur when installing or updating MacPractice.

Ledger

  • Corrected an issue when posting insurance payments in the Ledger. (No Ticket#)
  • Resolved an issue when retrieving an archived incident. 

Schedule

  • Addressed an issue when Option-Clicking a selected scheduled appointment to open the Quicklook view.

Build 13.7.1-2

Miscellaneous

  • Addressed a database query error that could be encountered by a client a few minutes after logging in.

Build 13.7.0-101

EHR

  • Corrected a help link to redirect to the correct URL. 

EMR/EDR

  • Addressed an issue in the EMR/EDR Sidebar where if you create a new record, and collapse the node which the record belongs, the record will be unselected in error. 

Optical

  • Addressed an issue where if you create a new Optical record, you would be prompted to save immediately, despite no data being entered into the record. 

Patients

  • Addressed an issue where MacPractice could unexpectedly quit when in the Patients ability. 
  • Corrected an issue with the Patient Selector where the Account Alerts would not load for the newly selected patient in some situations. 
  • Addressed a display issue where the Patient Selector will not automatically update when removing Account Alerts, requiring a user to re-select the patient in order to see the updated alert status. 

Preferences

  • Removed the "Set Provider and Office When Entering New Patient" Patients Ability preference.
  • Adjusted the placeholder text for the "Sidebar Font" field in Preferences > Sidebar to list "macOS System Font" instead. 
  • Addressed a display issue in Labs Preferences. 
  • Addressed an issue that could prevent backups from being created in certain circumstances.

References

  • Removed the "None" option when archiving a provider and then selecting a new provider for any connected patients to use, as this should not be a valid option. 
  • Resolved an issue on Big Sur on 13.6, where a provider could not be marked inactive in error. 
  • Addressed an issue when deactivating a provider, where the user would be prompted that there are accounts tied to this provider, but this prompt is suppressible when it shouldn't be.
  • Resolved an issue when editing fields where if you edited a single field but did not tab or switch out of it in the Users Reference and some other reference categories, the record could not be saved in error. 
  • Addressed some issues with certain fields not locking in the References > Users node when the same selected user is already open on another window. 
  • Corrected an issue where a provider could not be marked as inactive in specific circumstances.
  • Adjusted the behavior in References > Users so that you have to unlock a padlock to adjust the Active Direct User checkbox.

Services/Products

  • Added a new link to the HelpDesk in the sidebar.

Sidebar

  • Addressed an issue where MacPractice could unexpectedly quit when dragging a List to a Postcard form in the sidebar. (No ticket # referenced)

TSYS

  • Corrected an issue with processing TSYS refunds over $1000. 
  • Addressed an issue where a voided sale would appear as a voided refund in the Transaction Log in error. 
  • Addressed an issue when adding duplicates of the same card to an account's wallet. 
  • Resolved an issue where a failing recurring payment plan would not be able to be removed after three failures. 

Build 13.6.0-66

MacOS Big Sur Compatibility

  • MacPractice Builds 13 and up are compatible with MacOS Big Sur on Client Computers.
  • Adjusted some user elements throughout the software to be more consistent with the MacOS experience.

Build 13.5.0-54

Clinical

  • Made some display adjustments to some widget windows in order to better accommodate providers with long names. 

Dental - Restorative Charting

  • Addressed some display issues with the Charting Menu on Big Sur. 

Digital Radiography

  • Addressed an issue that would cause MacPractice to unexpectedly quit on Macs running Big Sur 11.3.1 when navigating to the Digital Radiography ability with a patient selected. 

eClaims

  • Resolved an issue when secondary eClaims are created, where the Adjustment Date is blank and not pulling the expected date in error.
  • Adjusted the behavior when checking patient eligibility where if MacPractice doesn't have a network connection, the user will be prompted with a message "MacPractice could not sparse data". 

Forms

  • Addressed an issue where MacPractice could unexpectedly quit when dragging a list to a Form in the sidebar.

Ledger

  • Addressed an issue where the Copay was not being added to the charge amount when creating a new charge. 
  • Adjusted the behavior when creating Billing Contracts, where the patient portion created was confusingly named when using insurance vs. not using insurance. 

Miscellaneous

  • Made several backend and display adjustments throughout the software for compatibility with Big Sur. 
  • Addressed an issue where the Camera button would not be visible on Big Sur. 

Patients

  • Resolved a display issue where the Alerts Tab in the Patients Ability > Accounts Tab was not displaying a patient's alerts in error. 
  • Fixed a Help Link in the Account Tab > Statements Tab of the Patients Ability. 
  • Addressed an issue where if a patient has Portal Access, alerts in the Account Tab were not visible in error.

Reports

  • Addressed some minor display issues in Reports. 

Scheduling - Online Scheduling

  • Addressed a display issue on Big Sur in the Appointment Type node in the Online Scheduling section. 

Build 13.4.0-50

Attachments

  • Resolved an issue when receiving Clipboard forms from an iPad in dark mode, where the form received would be completely black and unreadable.

iEHR

  • Resolved an issue when adding code modifiers to a billing order and posted to the ledger, the 4th code modifier would display the 1st in error. 

Installer

  • Addressed installer hashing issues.

Help Menu

  • Removed the Connect to Public option in the Help Menu, as it is no longer in use. 

Ledger - Other Menu

  • Addressed an issue when creating a new refund, where the refund window could be expanded to a large enough size that you could eventually prevent yourself from shrinking the window again. 

Managers - Database

  • Addressed a visual issue in the Update Patient Hygienist utility on Big Sur.
  • Resolved an issue that would cause MacPractice to unexpectedly quit when using the Remove Insurance Portion database utility. 
  • Resolved an issue with MacPractice unexpectedly quitting when navigating to the Database manager. 

Miscellaneous

  • Made several backend changes throughout the software for Big Sur compatibility.

Optical

  • Addressed an issue where MacPractice could unexpectedly quit in certain circumstances. 

References

  • Resolved an issue where if a user logs in to MacPractice, the "Welcome <name>" message displayed in the lower right corner of the MacPractice window would be cut off if too long. 
  • Corrected an issue where a user could log into the Default User account in error. 

Scheduling

  • Resolved an issue where MacPractice would stop responding in the Appointment Detail window in the Schedule when searching for a patient in some circumstances.
  • Addressed an issue in the appointment quicklook view where the oldest patient photo was being used in error. 

TSYS

  • Resolved an issue where MacPractice would stop responding when navigating to Patients > Accounts > Recurring Payment Plans in certain circumstances. 
  • Resolved an issue in the Recurring Payments Manager in the Accounting Ability when searching for a payment, where an error could occur indicating the entered dates are incorrect. 

Build 13.3.0-13

Managers - ERA Manager

  • Resolved an issue where MacPractice would become unresponsive when navigating to the ERA Manager in some instances. 

Managers - Statements

  • Addressed some display issues in the Unapplied tab of the Statements Manager. 

Build 13.2.0-33

eClaims

  • Addressed some issues when adjusting eClaim template values. 

Installer

  • Removed the Installer Support page, as it was largely extraneous and out of date. 

Notes

  • Addressed an issue where if a user created a note and included a Digital Radiography pull field, MacPractice would unexpectedly quit.

Preferences - Server Backups

  • Adjusted the "backup location is inaccessible" prompt to appear when a user logs in.

Reports - Production Analysis

  • Addressed a separate issue with the Production Detailed by Procedure Report where if a user had Filter Procedures and Include Modifiers enabled, no results would be shown in error. 

Ticket Submission / Bubble Pop

  • Resolved an issue with the Preferred Method drop down. 

Build 13.1.0-18

Apps

  • Addressed an issue on iOS 14 where some text fields were not displaying correctly.

Ledger

  • Added a ACH indicator by the EFT checkbox. 

Preferences - Server Backup

  • Adjusted the behavior when restoring an encrypted backup, where if the user erroneously enters the password, the user is prompted to re-enter the password instead of having to attempt restoring again. 

References - Fee Schedules

  • Renamed the "Require Copay" checkbox to "Charge Copay" to better reflect the intent behind the checkbox.

References - Users

  • Addressed an issue when copying and pasting into the Claim Credentials fields in the Users Node > Provider Tab. 
  • Addressed an issue when logging out of MacPractice then back in with the same username, the user would get an erroneous alert indicating they were already logged in. 

Reports - Production Analysis

  • Resolved an issue on builds of 12.11 where if you navigated to the Production Detailed by Procedure Report and toggled the Include Modifiers checkbox off and on, a syntax error would trigger. 

Scheduling

  • Addressed an issue with the Appointment Quicklook view, where the Notes field would not allow the user to enter spaces. 

Build 13.0.0-26

Interface Change - Inspector Button

  • The Inspector button in the lower left  corner of the MacPractice Menu is being removed. Not to fear, however! You can easily access the Inspector by clicking on the Screen_Shot_2021-02-09_at_9.20.31_AM.pngicon in the lower right corner of the MacPractice Window. The behavior within the Inspector is the same as before. 

Ledger

  • Enabled the Admitted and Discharge Date fields in the Charge Window. These fields are normally not present in MacPractice DDS, but we have adjusted this so they are now available on  MacPractice DDS. 
  • Addressed an issue with Anesthesia procedures that record anesthesia times that cross dates, where a user would be unable to save these kinds of charges.

Notes

  • Adjusted the prompt when importing a Note Template via the File Menu > Import > Note Template. The "OK" button has been changed to "Save" to better reflect that changes are made. 

Managers - Collections

  • Addressed formatting issues in the Debt column of the Collections Manager. 

Managers - ERA Manager

  • Resolved an issue with ERAs not loading as intended. 

References - Users

  • Addressed an issue with the Inspector "Log In Report"  when a User is selected in the References Ability. This Inspector report was not always displaying a date range as expected. 

Reports - Management

  • Addressed an issue with the User Activity Report where plan names in the Insurance Carrier column were not displaying as intended. 

Schedule

  • Addressed an issue where if a patient's phone extension number is higher than 7 digits, that extension would only display the 7 digits in the Advanced View of the Schedule when looking at the Patient Tab. 
  • Adjusted the right click menu when right-clicking  on a day in the Calendar Node. The "Go To Calendar" option is now correctly named "Go To Appointments". 

Server Management App

  • Adjusted the behavior of the Server Management App when MacPractice is closed. Now, the SMA window will not close and will remain open instead.

TSYS

  • Addressed a formatting issue in the payment window where the comma was not included for currency amounts $1,000 and higher in some areas of the interface. 
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