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Gen 13 Release Notes (Includes Builds 13.0 and above)

Release Notes apply to MacPractice DC, DDS, MD, and 20/20. Some fixes and new features may not apply to your branch of MacPractice.

Before updating, we advise double-checking our Software Requirements page to confirm your computers meet the necessary system specifications.

And as always, if you notice any ongoing issues or feedback with statements and other facets of the software, don't hesitate to reach out!

Build 13.8.0-227

Clinical

  • Addressed an issue with the Patient Portal not being able to be displayed as expected when in the Clinical Ability. 

Installer

  • Addressed some issues that could occur when installing or updating MacPractice.

Labs

  • Addressed an issue when using the "Go To Attachment" option in the Labs Ability does not work as intended with HL7 embedded pdfs. 

Ledger

  • Addressed a potential display issue in the Charge Window when using a supercode with a non-matching Fee Schedule. 
  • Resolved an issue where the background color of the incident headers was the same as the highlighted row, making it difficult to make out which row was actually selected. 
  • Resolved an issue when retrieving an archived incident. 
  • Corrected an issue when posting insurance payments in the Ledger. 

LiveChat

  • Resolved an issue when using the LiveChat functionality by popping the bubble in MacPractice, where the office information would not auto-populate as expected. 

Managers - Database Utilities

  • Added a "Clear User Locks" database utility, which allows a user with Super Admin privileges to break user locks currently active. 
  • Addressed an issue with the Delete Archived Attachments utility, so NEA image attachments are not deleted via this utility. 
  • Addressed an issue when using the Delete Archived Attachments utility with NEA Attachments.

Managers - ERA Manager

  • Made some backend improvements. You should see some major performance improvements when interacting with the ERA Manager.

Optical

  • Resolved an issue with providers that are marked inactive would not be shown on tied Optical Rx records.
  • Addressed an issue where archived providers were still selectable when creating new records.

Reports - History

  • Addressed an issue where if a Patient Photo is deleted, that act of deletion was not captured in the History Report as expected. 

Schedule

  • Added the ability to Option-Click a selected scheduled appointment to open the Quicklook view.

Sidebar

  • Addressed an issue when adjusting the font in Preferences > Sidebar, where MacPractice could unexpectedly quit in the Reports Ability with certain fonts. 
  • Resolved a display issue where if a patient has a label applied to them, and a label applied to an prescription, in rare circumstances the patient could appear twice in the sidebar visually in error. 

Ticket Submission / Bubble Pop

  • Resolved an issue when popping the bubble and selecting Livechat, where the Livechat window would appear behind the MacPractice window in error. 

TSYS

  • Corrected an issue with processing TSYS refunds over $1000. 

Build 13.7.2-27

MacOS Big Sur Compatibility

  • MacPractice Builds 13 and up are compatible with MacOS Big Sur on all computers.
  • Adjusted some user elements throughout the software to be more consistent with the MacOS experience.

AutoRemind

  • Added the new AutoRemind API to better interact with the AutoRemind Satellite App.

Installer

  • Addressed some issues that could occur when installing or updating MacPractice.

Ledger

  • Corrected an issue when posting insurance payments in the Ledger. (No Ticket#)
  • Resolved an issue when retrieving an archived incident. 

Schedule

  • Addressed an issue when Option-Clicking a selected scheduled appointment to open the Quicklook view.

Build 13.7.1-2

Miscellaneous

  • Addressed a database query error that could be encountered by a client a few minutes after logging in.

Build 13.7.0-101

EHR

  • Corrected a help link to redirect to the correct URL. 

EMR/EDR

  • Addressed an issue in the EMR/EDR Sidebar where if you create a new record, and collapse the node which the record belongs, the record will be unselected in error. 

Optical

  • Addressed an issue where if you create a new Optical record, you would be prompted to save immediately, despite no data being entered into the record. 

Patients

  • Addressed an issue where MacPractice could unexpectedly quit when in the Patients ability. 
  • Corrected an issue with the Patient Selector where the Account Alerts would not load for the newly selected patient in some situations. 
  • Addressed a display issue where the Patient Selector will not automatically update when removing Account Alerts, requiring a user to re-select the patient in order to see the updated alert status. 

Preferences

  • Removed the "Set Provider and Office When Entering New Patient" Patients Ability preference.
  • Adjusted the placeholder text for the "Sidebar Font" field in Preferences > Sidebar to list "macOS System Font" instead. 
  • Addressed a display issue in Labs Preferences. 
  • Addressed an issue that could prevent backups from being created in certain circumstances.

References

  • Removed the "None" option when archiving a provider and then selecting a new provider for any connected patients to use, as this should not be a valid option. 
  • Resolved an issue on Big Sur on 13.6, where a provider could not be marked inactive in error. 
  • Addressed an issue when deactivating a provider, where the user would be prompted that there are accounts tied to this provider, but this prompt is suppressible when it shouldn't be.
  • Resolved an issue when editing fields where if you edited a single field but did not tab or switch out of it in the Users Reference and some other reference categories, the record could not be saved in error. 
  • Addressed some issues with certain fields not locking in the References > Users node when the same selected user is already open on another window. 
  • Corrected an issue where a provider could not be marked as inactive in specific circumstances.
  • Adjusted the behavior in References > Users so that you have to unlock a padlock to adjust the Active Direct User checkbox.

Services/Products

  • Added a new link to the HelpDesk in the sidebar.

Sidebar

  • Addressed an issue where MacPractice could unexpectedly quit when dragging a List to a Postcard form in the sidebar. (No ticket # referenced)

TSYS

  • Corrected an issue with processing TSYS refunds over $1000. 
  • Addressed an issue where a voided sale would appear as a voided refund in the Transaction Log in error. 
  • Addressed an issue when adding duplicates of the same card to an account's wallet. 
  • Resolved an issue where a failing recurring payment plan would not be able to be removed after three failures. 

Build 13.6.0-66

MacOS Big Sur Compatibility

  • MacPractice Builds 13 and up are compatible with MacOS Big Sur on Client Computers.
  • Adjusted some user elements throughout the software to be more consistent with the MacOS experience.

Build 13.5.0-54

Clinical

  • Made some display adjustments to some widget windows in order to better accommodate providers with long names. 

Dental - Restorative Charting

  • Addressed some display issues with the Charting Menu on Big Sur. 

Digital Radiography

  • Addressed an issue that would cause MacPractice to unexpectedly quit on Macs running Big Sur 11.3.1 when navigating to the Digital Radiography ability with a patient selected. 

eClaims

  • Resolved an issue when secondary eClaims are created, where the Adjustment Date is blank and not pulling the expected date in error.
  • Adjusted the behavior when checking patient eligibility where if MacPractice doesn't have a network connection, the user will be prompted with a message "MacPractice could not sparse data". 

Forms

  • Addressed an issue where MacPractice could unexpectedly quit when dragging a list to a Form in the sidebar.

Ledger

  • Addressed an issue where the Copay was not being added to the charge amount when creating a new charge. 
  • Adjusted the behavior when creating Billing Contracts, where the patient portion created was confusingly named when using insurance vs. not using insurance. 

Miscellaneous

  • Made several backend and display adjustments throughout the software for compatibility with Big Sur. 
  • Addressed an issue where the Camera button would not be visible on Big Sur. 

Patients

  • Resolved a display issue where the Alerts Tab in the Patients Ability > Accounts Tab was not displaying a patient's alerts in error. 
  • Fixed a Help Link in the Account Tab > Statements Tab of the Patients Ability. 
  • Addressed an issue where if a patient has Portal Access, alerts in the Account Tab were not visible in error.

Reports

  • Addressed some minor display issues in Reports. 

Scheduling - Online Scheduling

  • Addressed a display issue on Big Sur in the Appointment Type node in the Online Scheduling section. 

Build 13.4.0-50

Attachments

  • Resolved an issue when receiving Clipboard forms from an iPad in dark mode, where the form received would be completely black and unreadable.

iEHR

  • Resolved an issue when adding code modifiers to a billing order and posted to the ledger, the 4th code modifier would display the 1st in error. 

Installer

  • Addressed installer hashing issues.

Help Menu

  • Removed the Connect to Public option in the Help Menu, as it is no longer in use. 

Ledger - Other Menu

  • Addressed an issue when creating a new refund, where the refund window could be expanded to a large enough size that you could eventually prevent yourself from shrinking the window again. 

Managers - Database

  • Addressed a visual issue in the Update Patient Hygienist utility on Big Sur.
  • Resolved an issue that would cause MacPractice to unexpectedly quit when using the Remove Insurance Portion database utility. 
  • Resolved an issue with MacPractice unexpectedly quitting when navigating to the Database manager. 

Miscellaneous

  • Made several backend changes throughout the software for Big Sur compatibility.

Optical

  • Addressed an issue where MacPractice could unexpectedly quit in certain circumstances. 

References

  • Resolved an issue where if a user logs in to MacPractice, the "Welcome <name>" message displayed in the lower right corner of the MacPractice window would be cut off if too long. 
  • Corrected an issue where a user could log into the Default User account in error. 

Scheduling

  • Resolved an issue where MacPractice would stop responding in the Appointment Detail window in the Schedule when searching for a patient in some circumstances.
  • Addressed an issue in the appointment quicklook view where the oldest patient photo was being used in error. 

TSYS

  • Resolved an issue where MacPractice would stop responding when navigating to Patients > Accounts > Recurring Payment Plans in certain circumstances. 
  • Resolved an issue in the Recurring Payments Manager in the Accounting Ability when searching for a payment, where an error could occur indicating the entered dates are incorrect. 

Build 13.3.0-13

Managers - ERA Manager

  • Resolved an issue where MacPractice would become unresponsive when navigating to the ERA Manager in some instances. 

Managers - Statements

  • Addressed some display issues in the Unapplied tab of the Statements Manager. 

Build 13.2.0-33

eClaims

  • Addressed some issues when adjusting eClaim template values. 

Installer

  • Removed the Installer Support page, as it was largely extraneous and out of date. 

Notes

  • Addressed an issue where if a user created a note and included a Digital Radiography pull field, MacPractice would unexpectedly quit.

Preferences - Server Backups

  • Adjusted the "backup location is inaccessible" prompt to appear when a user logs in.

Reports - Production Analysis

  • Addressed a separate issue with the Production Detailed by Procedure Report where if a user had Filter Procedures and Include Modifiers enabled, no results would be shown in error. 

Ticket Submission / Bubble Pop

  • Resolved an issue with the Preferred Method drop down. 

Build 13.1.0-18

Apps

  • Addressed an issue on iOS 14 where some text fields were not displaying correctly.

Ledger

  • Added a ACH indicator by the EFT checkbox. 

Preferences - Server Backup

  • Adjusted the behavior when restoring an encrypted backup, where if the user erroneously enters the password, the user is prompted to re-enter the password instead of having to attempt restoring again. 

References - Fee Schedules

  • Renamed the "Require Copay" checkbox to "Charge Copay" to better reflect the intent behind the checkbox.

References - Users

  • Addressed an issue when copying and pasting into the Claim Credentials fields in the Users Node > Provider Tab. 
  • Addressed an issue when logging out of MacPractice then back in with the same username, the user would get an erroneous alert indicating they were already logged in. 

Reports - Production Analysis

  • Resolved an issue on builds of 12.11 where if you navigated to the Production Detailed by Procedure Report and toggled the Include Modifiers checkbox off and on, a syntax error would trigger. 

Scheduling

  • Addressed an issue with the Appointment Quicklook view, where the Notes field would not allow the user to enter spaces. 

Build 13.0.0-26

Interface Change - Inspector Button

  • The Inspector button in the lower left  corner of the MacPractice Menu is being removed. Not to fear, however! You can easily access the Inspector by clicking on the Screen_Shot_2021-02-09_at_9.20.31_AM.pngicon in the lower right corner of the MacPractice Window. The behavior within the Inspector is the same as before. 

Ledger

  • Enabled the Admitted and Discharge Date fields in the Charge Window. These fields are normally not present in MacPractice DDS, but we have adjusted this so they are now available on  MacPractice DDS. 
  • Addressed an issue with Anesthesia procedures that record anesthesia times that cross dates, where a user would be unable to save these kinds of charges.

Notes

  • Adjusted the prompt when importing a Note Template via the File Menu > Import > Note Template. The "OK" button has been changed to "Save" to better reflect that changes are made. 

Managers - Collections

  • Addressed formatting issues in the Debt column of the Collections Manager. 

Managers - ERA Manager

  • Resolved an issue with ERAs not loading as intended. 

References - Users

  • Addressed an issue with the Inspector "Log In Report"  when a User is selected in the References Ability. This Inspector report was not always displaying a date range as expected. 

Reports - Management

  • Addressed an issue with the User Activity Report where plan names in the Insurance Carrier column were not displaying as intended. 

Schedule

  • Addressed an issue where if a patient's phone extension number is higher than 7 digits, that extension would only display the 7 digits in the Advanced View of the Schedule when looking at the Patient Tab. 
  • Adjusted the right click menu when right-clicking  on a day in the Calendar Node. The "Go To Calendar" option is now correctly named "Go To Appointments". 

Server Management App

  • Adjusted the behavior of the Server Management App when MacPractice is closed. Now, the SMA window will not close and will remain open instead.

TSYS

  • Addressed a formatting issue in the payment window where the comma was not included for currency amounts $1,000 and higher in some areas of the interface. 
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