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eClaims - Common Rejections - Relationship to Primary/Secondary

Relationship to Primary/Secondary
Rejection Message:

  • Emdeon Reject PATIENT LEVEL - PATIENT INFORMATION SEGMENT IS MISSING OR HAS INVALID DATA

This rejection is stating that there is a dependent listed on the claim, but the relationship information is missing. This is likely because an invalid 'Relationship to Primary/Secondary' was selected on the Patient tab. There are only certain relationships that are valid for electronic claims, so be sure to choose from the following:

  • Spouse
  • Self
  • Child
  • Employee
  • Unknown
  • Organ Donor
  • Cadaver Donor
  • Life Partner
  • Other Relationship

After a valid relationship has been set on the Patient tab, the claim can be rebuilt and resent.

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