Relationship to Primary/Secondary
This rejection is stating that there is a dependent listed on the claim, but the relationship information is missing. This is likely because an invalid 'Relationship to Primary/Secondary' was selected on the Patient tab. There are only certain relationships that are valid for electronic claims, so be sure to choose from the following:
- Organ Donor
- Cadaver Donor
- Life Partner
- Other Relationship
After a valid relationship has been set on the Patient tab, the claim can be rebuilt and resent.