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eClaims - Common Rejections - Missing/Invalid Other Payer Subscriber ID

Missing/Invalid Other Payer Subscriber ID
Rejection Messages include, but are not limited to:

  • OTHER PAYER SUBSCRIBER PRIMARY IDENTIFICATION NUMBER IS MISSING OR INVALID (Error Code: 2330A~NM1~09 )
  • CLAIM LEVEL - OTHER PAYER SUBSCRIBER PRIMARY IDENTIFICATION NUMBER QUALIFIER IS MISSING OR INVALID
  • CLAIM LEVEL - OTHER PAYER SUBSCRIBER PRIMARY IDENTIFICATION NUMBER IS MISSING OR INVALID

This rejection can have a couple of different meanings. This rejection will show up on a secondary claim and shows that the subscriber ID for the primary insurance is either missing or invalid. Some secondary payers will take a look at the insurance from the primary to determine payment. In this instance it would be important to verify that the subscriber information on the claim is accurate in accordance with the patient's insurance card.

The other rejection that can come from this is also on a secondary claim. It shows that the primary insurance (other payer, or who is not currently being billed) has a group number and a subscriber ID that are matching. The group number on an eClaim cannot be the same as the subscriber ID. To take care of this rejection the group number or subscriber ID will need to be altered so that they are not matching. The claim can then be rebuilt and resent.

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