Backup Guide - Restore a Backup

Before restoring a backup, make a valid, current, and up-to-date backup of the current database. Restoring any database will overwrite the previous database information.

Restoring a backup may take some time, depending on the size of the database. In general, it may take as much as three times as long to restore a database as it does to create a backup. The amount of time needed should be considered before restoring a database, as the process should never be force quit and all MacPractice Terminals should be logged out for the entire backup restoration process.

With the backup to be restored on an external drive, or other media connected to the MacPractice Server, open the MacPractice Login window and the Database Connection Configuration Drawer. Enter the computer's administrator username and password to unlock the Database Connection Configuration settings. Click the Restore button to start the restore process.

From the resulting window, select the backup to restore, then click Open to continue the process. MacPractice will notify you that restoring this backup will overwrite previous data. If you have confirmed the previous backup is copied elsewhere, click Restore to continue the restoration process.

If the "I am restoring data for my main production database" checkbox as shown in the below screenshot  is unchecked, the backup will be restored without these items:

  • Autoremind User
  • Username
  • eStatement Password
  • Medavant PP Password
  • Demandforce Configuration information
  • NEA
  • UpDox Faxing user and password
  • Direct Messaging user information
  • Phone numbers and e-mails for all patients


The backup will begin restoring and prompt for authentication once attachments are to be restored. When the authentication prompt appears, enter the computer administrator username and password to authenticate. Once the restore has completely updated the database, restart MacPractice from the resulting prompt.

Upon the next login, if no update is needed, MacPractice will automatically open to the default view. However, you may need to run an update for MacPractice to process the new information. Click the Update button to start the updating process. After the Update button is clicked, the database will begin updating. Do not force quit this process.

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