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Networking - Log In Error Guide

This table lists the Log In Error messages MacPractice may display, along with potential resolutions. If the suggested resolution does not correct the issue, contact MacPractice Support (877-220-8418) for assistance.

Error Resolution
There was an error logging in. Please try again.

There was an error logging into macpractice on [server IP] as [DB Username].

Please try to log in again.
Check your Database Connection Settings drawer, and confirm the correct server IP and Database Name. If the error persists, please contact MacPractice Support.
Incorrect username or password. The username entered does not exist, or the password entered does not match the username. Confirm the information is correct, and try to log in again. Check to make sure the Caps Lock key is not lit on your keyboard, as passwords are commonly case-sensitive.
User is not unique.

There is more than one user with the user id [UserId], [Username].

It is not allowed to have more than one user with the same username. Log in as an administrator, or a privileged account, and change the username of one of these accounts.
There are multiple accounts with the same username or user ID. Log in as an administrative user and change the username on one of the accounts.
The Database name is incorrect.

The DB username or DB password, in the drawer, do not appear to be correct for logging into the database macpractice on [server IP].

Verify the the DB Username and DB Password in the Database Connection Settings Drawer. To verify this information or create a new DB username and password, go to Preferences > Networking on the MacPractice server computer.
The DB Username or DB Password in the Database Connection Settings drawer is incorrect. In the MacPractice login window, click the drawer button to the right of the username and password fields to open the Connection Settings drawer. To make changes to these fields, click the lock, then enter the computer's administrative username and password.

New DB Usernames and DB Passwords are created at the MacPractice server. On the server computer, go to the MacPractice menu and select Preferences. In the Preference window, select Networking in the sidebar, then click the plus button to create a new DB username and password.
Failed to connect to database.

The MacPractice server could not connect to the database macpractice on [server IP].

Please verify the correct database name is entered in the Database Connection Settings drawer, then try to log in again.
Check the Database Connection Settings drawer, and confirm the correct database name is entered. If you are on a MacPractice client computer, try logging in to MacPractice on the server. If you are able to log on on the server, try logging in on the client computer again. If you are unable to log in to MacPractice on the server computer, please contact MacPractice Support.
Database Name is blank.

Database Name must be specified.

Please verify the correct database name is entered in the Database Connection Settings drawer, then try to log in again. If you do not have a database already created, and the Server IP Address is set to "localhost" then you can create your database on this computer by entering the name into the Database Name field and logging in.
Check the Database Connection Settings drawer, and confirm the correct database name is entered. If you are on a MacPractice client computer, check the database name listed in the Database Connection Settings drawer on the MacPractice on the server, and confirm the server can log in to the specified database. If you are able to log on on the server, try entering the server's database name on the client computer, and logging in again. If you are unable to log in to MacPractice on the server computer, please contact MacPractice Support.
User already logged in.

This user is already logged in.

The user [username] is already logged in from [computer IP]. Only one person may be logged in at a time with each username. If you continue, the other login session will be terminated, and unsaved work may be lost. Are you use you want to continue?
 Simply press Continue. Your other session will be automatically logged out.
The server did not respond.

Could not connect to the MacPractice server.

Confirm the server computer is running and that you can log in to MacPractice on the server. You may need to restart MacPractice on the client or restart the client computer.

If you are still unable to log in, you may need to open port 1234 on the MacPractice server's firewall.
This error indicates the MacPractice client is not able to communicate with the MacPractice server. Check the Database Connection Settings drawer, and confirm you have the correct server IP, then try to log in again. If you are still unable to log in, confirm you have an active network connection on both the MacPractice Server and MacPractice Client computer. MacPractice needs to communicate over ports 3306 and 1234 to log in successfully on the internal network. The ports should remain blocked to the wider Internet. A VPN should be used to access MacPractice from outside the office.
The server did not respond.

Please verify the settings in the drawer are correct. You may need to restart the MacPractice Application, or restart the server computer.

If the previous steps do not solve the issue, you may need to open port 1234 on the server computer.
This error indicates the MacPractice client is not able to communicate with the MacPractice server. Check your Database Connection Settings drawer, and confirm you have the correct server IP, then try to log in again. If you are still unable to log in, confirm you have an active network connection on both the MacPractice Server and MacPractice Client computer. MacPractice needs to communicate over ports 3306 and 1234 to log in successfully. These ports can be verified in Applications > Utilities > Network Utility > Port Scan.

The ports should remain blocked to the wider Internet. A VPN should be used to access MacPractice from outside the office.
The MacPracticeServer could not log in to the database.

The MacPractice server could not log in to the database macpractice on [server IP]. The MacPractice server is not connected to the database. On the MacPractice server, open the Database Connection Settings drawer. Click "Server Settings" and verify that the Server IP Address, DB Username and DB Password are correct. Save any changes and log in.

If there were no changes, or you still can't log in, restart the server computer.
The DB Username or DB Password in the Database Connection Settings drawer are incorrect. In the MacPractice login window, click the drawer button to the right of the username and password fields to view the Connection Settings drawer. To make changes to these fields, click the padlock, then enter the computer's administrative username and password.

New DB Usernames and DB Passwords are created at the MacPractice server. On the server computer, go to the MacPractice menu and select Preferences. In the Preference window, select Networking in the sidebar, then click the plus button to create a new DB username and password. 
Server settings have not been saved.

The server's db access settings have not been saved.

On the MacPractice server, open the Database Connection Settings drawer. Click Server settings and verify that the Server IP Address, DB Username and DB Password are correct. Save any changes and try to log in again.
On the MacPractice server, open the Database Connection Settings drawer. Click the Server Settings button, and confirm the MacPracticeServer Database Connection settings are correct. In most cases, the Server IP Address will be set to localhost, and the Server DB Username will be root.
Server could not start MySQL Server.

The MacPractice server, [server IP], could not start the MySQL server.

The MySQL server is not running on the server computer. Please try to log in a second time. If that doesn't work, try restarting the server computer.
This can generally be resolved by restarting the MacPractice server computer. If that does not resolve the issue, run the MacPractice Server installer again.
The database does not exist.

The database with the name macpractice on [server IP] does not seem to exist.

Check to make sure you have the correct database name entered into the drawer. If the name is correct, try to log in to MacPractice on the server computer. This will create it as a new database if it does not exist.
Check the Database Connection Settings drawer, and confirm the correct database name is entered. If you are on a MacPractice client computer, check the database name listed in the Database Connection Settings drawer on the MacPractice on the server, and confirm the server can log in to the specified database. If you are able to log on on the server, try entering the server's database name on the client computer, and logging in again. If the database is not present on the MacPractice server, a new database will be created when you log in. Please contact MacPractice Support for data recovery assistance.
The database is invalid.

There is an issue with the structure of the database macpractice on [server IP].

Please contact MacPractice support. The version table is missing.
Please contact MacPractice Support for assistance.
The database is invalid.

There is an issue with the structure of the database macpractice on [server IP].

Please contact MacPractice support. There are no users in this database.
Please contact MacPractice Support for assistance.
The DB username or password is incorrect.

MacPractice was not able to connect to the MySQL server on [server IP].

Verify the DB Username and DB Password in the Database Connection Settings drawer. To create a new DB username and password, go to Preferences > Networking.
The DB Username or DB Password in the Database Connection Settings drawer is incorrect. In the MacPractice login window, click the drawer button to the right of the username and password fields to view the Connection Settings drawer. To make changes to these fields, click the lock, then enter the computer's administrative username and password. 

New DB Usernames and DB Passwords are created at the MacPractice server. On the server computer, go to the MacPractice menu and select Preferences. In the Preference window, select Networking in the sidebar, then click the plus button to create a new DB username and password.
The DB username or password was wrong.

MacPractice was not able to connect to the MySQL server on [server IP].

Verify the DB Username and DB Password in the Database Connection Settings drawer. To create a new DB username and password, go to Preferences > Networking on the MacPractice server computer.
The DB Username or DB Password in the Database Connection Settings drawer are incorrect. In the MacPractice login window, click the drawer button to the right of the username and password fields to view the Connection Settings drawer. To make changes to these fields, click the padlock, then enter the computer's administrative username and password.

New DB Usernames and DB Passwords are created at the MacPractice server. On the server computer, go to the MacPractice menu and select Preferences. In the Preference window, select Networking in the sidebar, then click the plus button to create a new DB username and password.
The client is a later version than the server.

The server needs to be updated.

MacPracticeServer is running an earlier version of MacPractice than this client.

Please update your server.

The server version is [server version].

You are running version [client version].
Confirm the MacPractice client and server are on the same version. Install any available MacPractice updates on both the client and server machines.
Client needs to be updated.

The MacPractice Server is running a later version.

Please click on "Install Update" to update MacPractice on this computer to the server version.

The server version is [server version].

You are running version [client version].
Confirm the MacPractice client and server are on the same version. Install any available MacPractice updates on both the client and server machines.
The database needs to be updated.

The database update did not complete.

Please log in again, or restart MacPractice.

The server version is [server version].

You are running version [client version].
Restart the MacPractice server, then log in to MacPractice. MacPractice may need to go through a database update process.
The database needs to be updated.

To update, please relaunch MacPractice on the server computer, and log in again.

The server version is [server version].

You are running version [client version].
Restart the MacPractice server, then log in to MacPractice. MacPractice may need to go through a database update process.
Client is not in sync with server.

The database is not updated properly.

First, log into MacPractice on the server computer. Then, if this issue still persists, please contact MacPractice support.

The database version does not match the application version. This may require a reinstall of MacPractice on the client computer.

The server version is [server version].

You are running version [client version].
Confirm the MacPractice client and server are on the same version. Install any available MacPractice updates on both the client and server machines. If this does not resolve the issue, restart the MacPractice server and log in. MacPractice may need to go through a database update process. Contact MacPractice Support if you are still unable to log in.
Error during updates.

There was an issue during the database updates.

The client software is on an earlier version than the database. Please make sure you are running the correct version, and then try to log in again.

The server version is [server version].

You are running version [client version].
Confirm the MacPractice client and server are on the same version. Install any available MacPractice updates on both the client and server machines. If this does not resolve the issue, restart the MacPractice server and log in. MacPractice may need to go through a database update process. Contact MacPractice Support if you are still unable to log in.
Error during updates.

There was an issue detected while updating the database. Please try to log in again.

The server version is [server version].

You are running version [client version].
Confirm the MacPractice client and server are on the same version. Install any available MacPractice updates on both the client and server machines. If this does not resolve the issue, restart the MacPractice server and log in. MacPractice may need to update the database. Contact MacPractice Support if you are still unable to log in.
Updates process has not finished.

You need to complete the updates.

An update was started on the server, and has not yet been completed. To log in from a client computer, you will first need to complete this update. To complete this update: Go to the server computer, launch MacPractice, and successfully login. This should continue, and complete the update process.

The server version is [server version].

You are running version [client version].
Restart the MacPractice server, then log in to MacPractice. MacPractice may need to go through a database update process.
Updates are not finished.

You need to successfully log in on the server computer to complete the update process.

Client computers ill not be able to log in until this process has been completed.
Restart the MacPractice server, then log in to MacPractice. MacPractice may need to go through a database update process.
Could not authenticate to restart the MacPractice Server Module.

Before you can log in to MacPractice, you must enter an administrative user's username and password for the computer to start the MacPractice Server process. Please log in to MacPractice again, and enter the administrative user's information.
Quit MacPractice on the server computer, and log in again. When prompted, authenticate by entering a username and password for an administrative user on the computer.
Could not authenticate to restart the MacPractice Server Module.

The MacPractice server could not be reached. This could be caused by not having a network connection to the server (through the internet, or through a local network) or because the server is not running.

Please check your network cable for both the client machine and the server, then check the network settings. If that doesn't fix the issue, you may need to restart the server.
This error indicates the MacPractice client is not able to communicate with the MacPractice server. Check your Database Connection Settings drawer, and confirm you have the correct server IP, then try to log in again. If you are still unable to log in, confirm you have an active network connection on both the MacPractice Server and MacPractice Client computer. MacPractice needs to communicate over ports 3306 and 1234 on the internal network in order to log in successfully. The ports should remain blocked to the wider Internet. A VPN should be used to access MacPractice from outside the office.
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